According to a Deloitte 2018 Global CIO (Chief Information Officer) survey, roles for them have been transformed into guiding the success and growth of an organization in this technologically advanced landscape rather than just “managing IT systems”. This path of success is empowered by the customer experience. CIO must bring together people, processes and technology to deliver world-class customer experience.

Businesses are heading, growing and leading, day by day with the help of AI and ML. Surprisingly, many people have heard about machine learning and artificial intelligence but do not understand how these technologies work and how it helps to enhance the customer experience. In a simple definition,  “Artificial Intelligence could be best explained as a technique to create intelligent